Selecting Hotel

Selecting hotel staff: why best practice does not always work
Cliff Lockyer and Dora Scholarios
The authors Cliff Lockyer is a Research Fellow at the Fraser of Allander Institute, and Dora Scholarios is a Reader in the Department of Human imagery Management, University of Strathclyde, Glasgow, UK. Keywords Hotels, Recruitment, Employee selection, Social processes, Human resource management, Scotland Abstract This paper considers the temperament of ``best practice recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, are evident, but, here(predicate) too, these methods seem inadequate for dealing with recruitment and quality problems, specially in meeting temporary staffing needs. Case study demonstrate contrasts two alternative strategies: a successful holistic strategy based on management of social processes important for selection, and a more stodgy bureaucratic strategy. Each strategy depends on a complex interrelationship between business and weary market considerations, the ownership and management structure of the hotel, and the tenure and construe of those responsible for selection.



This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to conventional notions of ``best practice recommended in the HRM literature. Electronic access The Emerald Research read for this journal is available at www.emeraldinsight.com/researchregister The current issue and dear text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm
transnational Journal of Contemporary Hospitality Management Volume 16 . Number 2 . 2004 . pp. 125-135 # Emerald Group Publishing Limited . ISSN 0959-6119 inside 10.1108/09596110410520016

Introduction
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