This report is about conflict management support with some case studies.

Conflict Management

The principles of date management

Dr. Kenneth W. Thomas defines impinge as the process which begins when we dig that some integrity has negatively affected, or is about to negatively affected, something we dispense about. The more deeply we care about something the more intemperate the negate.

The traditional approach holds that all conflict is bad and that a good manager will work to minimize conflict at all costs. Now we learn to view conflict as potentially helpful, because it increases an organizations competency and productiveness.

There is no good or bad conflicts, its the way we deal with it that determine the outcome, giving us the potential to enhance or lessen the quality of our relationships with hotshot a nonher. Depending on how they are handled, conflicts can ready rehabilitative deportment and positive outcomes or destructive behavior and Negative outcomes

The constructive conflict is the positive behaviour towards the conflicts, which will usually produce a positive outcome, e.g. fostering of innovation; diversity of assurance; creative tension; intellectual growth; opportunity for wobble and catharsis.

Destructive conflict is the negative behaviour applied to the conflict and it usually result of a negative outcome. E.g. damaged relationships; diminished productivity; low morale; failure of purpose.

Conflict situation:

Joe bought a parallel of piazza in a shoe store with one year warranty. Just after a month, one of the shoes is broken. Joe took the shoes to the shoe store hope to get a refund of replace it. But the shop assistant would not do that, and she think it is Joes fault that the shoe was broken; its not a problem with the quality of the shoes.

There are five conflict management styles that could solve the conflict, these include: Avoiding, Accommodating, Competitive, Compromising and Collaborating.

Avoiding is when we take no action...

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